FAQ
What are your shipping options and how long does delivery take?
At ÉléganciaHub, we ship worldwide using trusted international carriers. We aim to process every order quickly and securely so you receive your wellness essentials as soon as possible.
Processing Time:
• 1–4 business days for order verification, quality checks, and packaging.
Shipping Time:
• Typically 7–15 business days, depending on your location. For the same location, delivery may take slightly longer; however, we provide real-time tracking so you can monitor your order at every step.
Please note that shipping times may vary due to customs procedures, international delays, or local carrier conditions.
Do you ship internationally?
Yes! We proudly ship to most countries worldwide.
Regions Covered:
North America, Europe, Asia, Australia, Middle East, and more.
Additional Costs:
Customs, import duties, or taxes may apply depending on your country’s regulations. These are the buyer’s responsibility.
Delivery Times:
Usually 7–15 business days after order processing, depending on destination and customs clearance.
How can I track my order?
You can track your order anytime by visiting our Order Tracking page.
Simply enter your order number and email to see the latest shipping updates.
What is your return and refund policy?
You have 30 days from the date of delivery to request a return or refund.
We accept returns or provide refunds in the following cases:
Qualifying Reasons
- Damaged or defective items: Items arrived broken, scratched, or malfunctioning.
- Incorrect items: Wrong style, size, or color received.
- Missing items: If part of your order did not arrive.
-
Package not received:
- No tracking updates for 10 days (domestic)
- No updates for 30 days (international)
- Quality issues: Product substantially different from description.
Proof Required:
Clear photos or videos showing the issue must be provided.
What Doesn’t Qualify
- Buyer’s remorse or change of mind
- Incorrect address provided by customer
- Shipping delays due to factors outside our control (customs, natural disasters, etc.)
Return Process
- Contact us at info@eleganciahub.com within 30 days of delivery.
- Include your order number and photo/video evidence of the issue.
- Our team will review your request within 2 business days.
- Once approved, we will issue a refund or send a replacement at no extra cost.
Refunds
Refunds are issued to your original payment method within 3–7 business days after approval.
If your refund is delayed, please check with your bank or payment provider as processing times may vary.
Can I cancel or change my order after placing it?
Yes — we understand plans change!
You may cancel or modify your order within 6 hours of placing it, as long as it has not been processed or shipped yet.
How can I contact you for support?
Email Support
Reach us at info@eleganciahub.com.
We typically respond within 24 hours on business days.
Contact Form
Use the Contact Us form on our website.
Include your order number for faster assistance.
Live Chat
Click the chat icon at the bottom right of any page to speak with us in real time during business hours.